Where Fiji's talent meets opportunity.

About the role You will convert customer inquiries via phone and email into energy plan sales for residential and commercial prospects. You'll employ a consultative approach to assess customer requirements, communicate pricing transparently, identify cross-sell opportunities, and establish sustainable client/customer relationships. Key responsibilities Convert inbound and outbound calls and emails into energy plan sign-ups for residential and commercial customers. Assess customer energy consumption patterns and recommend appropriate plans aligned with cost efficiency and sustainability objectives. Communicate complex pricing structures, tariffs, and contract terms with clarity and transparency. Address customer inquiries regarding billing, outages, and energy conservation with professionalism and empathy. Identify and pursue cross-sell and upsell opportunities for complementary energy products. Maintain comprehensive records of customer interactions, leads, and sales pipeline activities. Achieve or exceed established sales targets for plan sign-ups, revenue, and customer satisfaction metrics. What we're looking for Minimum 2 years' call centre experience in telemarketing or tele sales roles. Demonstrated track record selling retail electricity, natural gas, LPG, or SME electricity services and achieving sales targets. Proficiency in Microsoft Office applications including Word, Excel, Teams, Outlook, and OneDrive. Strong customer service capabilities, integrity, and meticulous attention to detail. Excellent written and verbal communication skills with demonstrated active listening ability. Goal-oriented approach with demonstrated resilience in prospecting and managing rejection. Commitment to environmental sustainability and energy affordability principles.

About the role You will guide customers through solar energy solutions and facilitate the complete sales and installation lifecycle. This role integrates technical expertise with consultative selling—you will establish credibility through structured client engagement and convert prospects into committed customers via evidence-based proposals. Key responsibilities Deliver technical education on solar energy benefits and system specifications via video consultation. Facilitate the complete sales process from initial assessment through installation completion. Prepare and present customised proposals aligned with customer requirements and financial parameters. Maintain comprehensive customer records and manage all interactions within CRM platforms. Develop and sustain customer relationships through professional, articulate communication. Identify and resolve customer objections through structured problem-solving and analytical assessment. What we're looking for Minimum 3 years' sales experience with technical products or services. Diploma or Bachelor's qualification in Sales, Business, or Renewable Energy. Demonstrated experience in customer-facing roles employing consultative methodologies. Technical knowledge of solar PV systems, battery storage, and installation processes. Proficiency in CRM platforms for customer interaction management and proposal documentation. Documented track record of converting prospects into committed customers. Advanced problem-solving, critical thinking, and analytical capabilities. Key competencies Consultative selling and relationship development. Professional communication and articulation. Problem-solving under operational pressure. Technical acumen and continuous learning.

About the role You'll be the first voice prospects hear when they reach out to PCS Global. This role combines appointment setting with brand representation — you'll qualify leads, build rapport, and hand over warm, high-quality appointments to our closing team. You'll own the full lead lifecycle and take genuine pride in representing the brand in every conversation. Success here means consistently hitting targets while maintaining the professionalism and warmth that reflects our brand values. Key responsibilities Qualify inbound leads and convert them into confirmed appointments for the closing team. Manage the full lead lifecycle from first contact through warm handover to closers. Maintain accurate CRM records and follow structured sequences for consistent pipeline hygiene. Deliver professional brand introductions and service overviews over the phone. Coordinate calendars and confirm appointment details with prospects and internal teams. Handle objections and rejection with composure, staying committed to targets. Track and report on conversion metrics, appointment quality, and lead source performance. What we're looking for 1–2 years' experience in call centre, telesales, customer service, or appointment setting. Proven track record converting inbound leads in a fast-paced, target-driven environment. Hands-on experience with CRM or call management systems (monday.com, HubSpot, Go High Level, or similar). Strong verbal communication skills with a professional, warm, and engaging telephone manner. Demonstrated ability to perform consistently in a KPI-driven, high-performance environment. Comfortable delivering brand introductions and short verbal presentations over the phone. Key competencies Confidence and warmth in conversation. Resilience and graceful handling of rejection. Proactive organisation and attention to detail. Relationship-first mindset and genuine interest in people.